Daily Product Updates: Our selection is updated daily. Visit us to discover our latest offerings.
Product Substitution: If an item is unavailable or does not meet our quality standards, it may be replaced with a comparable item of equal or higher value.
Christmas Tree Exchange Policy:
Exchange Terms
- Exchange period starts from time of delivery or self collection.
- Grab & Go Christmas Trees: Exchange requests must be made within 48 hours.
- Full Service Christmas Trees: Exchange requests must be made within 7 calendar days.
- Each purchased tree is eligible for one exchange only.
- Exchange will generally be for the same tree type and size, subject to stock availability.
- If the same tree type or size is unavailable, JM Flower may offer a comparable alternative or store credit.
- JM Flower may require the original tree to be returned or collected before the replacement is issued.
- Replacement trees may be self-collected. If delivery is requested, the applicable delivery charge will apply.
What Is Not Covered
- Natural variations in shape, colour, fullness, branch spacing or minor cosmetic imperfections.
- Normal needle shedding associated with a fresh-cut Christmas tree.
- Damage or deterioration caused by insufficient watering, heat exposure or unsuitable placement.
- Change of mind or preference after acceptance
How to Initiate an Exchange:
Please contact our customer service via email at ecommerce@jm.com.sg or WhatsApp us at +65 9725 5860. Provide your order number, a description of the issue, and any supporting images and videos.