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Yes, you can make amendments to your order. Please contact our customer service via WhatsApp at +65 9725 5860 or email us at ecommerce@jm.com.sg at least 24 hours before your scheduled delivery, and we’ll do our best to accommodate your request.

For changes made with less than 24 hours' notice, we may not be able to amend your order, but feel free to reach out and we’ll do our utmost to assist.

Yes, you can cancel your order. However, please ensure that cancellations are made at least 24 hours before the scheduled delivery. For cancellations with less than 24 hours' notice, we may not be able to process your request.

Please contact us via email at ecommerce@jm.com.sg or WhatsApp at +65 9725 5860, and we’ll assist you promptly.

Your flowers and plants should arrive fresh, though they may appear slightly dehydrated after transportation.

For fresh flowers, a quick fix is to trim the stems, place them in clean water, and gently mist the blooms. You can also refer to our Flower & Plant Care Guide for more specific care tips.

If, however, your flowers or plants arrive damaged or in poor condition, please contact us immediately via email at ecommerce@jm.com.sg or WhatsApp at +65 9725 5860, and we’ll assist you promptly.

A confirmation email with your order details will be sent to you immediately after placing your order. If you do not receive the confirmation email within 10 minutes, please check your spam or junk mail folder, as it may have been automatically sorted there.

If you still do not see it, please contact us via email at ecommerce@jm.com.sg or WhatsApp at +65 9725 5860, and we’ll assist you promptly.

1. Defective Items:

• Perishable Items (Flowers and Plants): For defects in perishable items, please contact us within 24 hours of receiving the item, along with supporting images. We will facilitate an exchange for the defective item.
• Non-Perishable Items (Pots and Soil): For defects in non-perishable items, please contact us within 72 hours of receiving the item, along with supporting images. We will facilitate an exchange for the defective item.

Note: We regret to inform you that we are unable to process exchanges or returns for notifications received after the specified timeframes (24 hours for perishable items and 72 hours for non-perishable items).

2. Items ineligible for Exchange or Return:

• Perishable items (flowers and plants) beyond 24 hours from the time of receipt.
• Non-perishable items (pots and soil) beyond 72 hours from the time of receipt.
• Items that have been used or show signs of use.
• Promotional items.

3. How to Initiate an Exchange or Return:
Please contact our customer service via email at ecommerce@jm.com.sg or WhatsApp us at +65 9725 5860. Provide your order number, a description of the issue, and any supporting images.

Refunds will be processed using the original payment method used for the initial purchase. Please allow up to 7 working days for the refund to appear on your credit card statement. Thank you for your understanding.

1. Products
Flowers and plants are natural products; therefore, sizes, shapes, colors, and availability may vary.

2. Order Cancellation
Cancellations must be made at least 24 hours in advance of the scheduled delivery date.

3. Exchange, Returns, and Refunds
If our products do not meet your expectations and you wish to request an exchange, return, or refund, please refer to our designated page for more information.

4. Office Operations
Ji Mei Flower Pte Ltd endeavors to respond to all email inquiries within 2 working days.

5. Delivery Service
Ji Mei Flower Pte Ltd (www.jm.com.sg) strives to deliver all orders on the selected date and timeslot chosen by customers. However, unforeseen circumstances may arise that prevent delivery within the requested timeslot. Our customer service team will contact you to reschedule delivery at your convenience.

6. Liability for Non-Delivery or Late Delivery
We will not be liable for any damages or inconvenience arising directly or indirectly from non-delivery or late delivery of orders, including but not limited to:

• Incorrect delivery address or contact details provided in the order.
• The recipient not being present at the address specified on the scheduled delivery date and timeslot.
• Rejection of delivery at the point of delivery.

7. Limitation of Liability
In the event of any mishap or unsatisfactory delivery of purchased products, Ji Mei Flower Pte Ltd's liability shall be limited to the price paid by the customer. Ji Mei Flower Pte Ltd shall not be liable for any compensation, including but not limited to direct, indirect, consequential, and/or incidental loss of profits, contracts, or revenues.

We take pride in delivering exceptional flower and plant gifts. To ensure your satisfaction and the best possible experience, we’d like to inform you of our substitution policy:

1. Color and Appearance Variability
Due to the nature of flowers and plants, the colors and appearance of our products may differ slightly from those depicted on our website. Variations can occur due to natural differences in each bloom, lighting conditions during photography, and monitor settings. Our team is dedicated to upholding the quality of your arrangement, ensuring that it meets our high standards.

2. Substitution Practices
In the unlikely event that a specific flower, plant, item in a hamper, gift set, or container is unavailable at the time of order fulfillment, we reserve the right to substitute it with a comparable item of equal or greater value. Our skilled florists and gift specialists will select substitutions thoughtfully, prioritizing the style, quality, and overall aesthetic of your order. Substitutions may be made without prior notification to facilitate prompt delivery.

3. Exclusion of Styling Props
Please note that any decorative items featured in product images, such as vases, ribbons, or other styling props, are not included unless specifically stated in the product description.

We are committed to making any substitutions with care and precision, ensuring your order remains as beautiful as you envisioned. If you have any specific preferences or concerns regarding substitutions, we encourage you to reach out to our customer service team before placing your order.

This Privacy Policy (the “Policy”) outlines the collection, use, and disclosure of your Personal Data (as defined below) by Ji Mei Flower Pte Ltd.

1. Information We Collect
1.1. We collect information when you register on our site, place an order, or subscribe to our newsletter.

1.2. When you order or register, you may be asked to provide your name, email address, mailing address, or phone number. You may also visit our site anonymously.

2. Use of Your Information
2.1. We may use the information we collect for the following purposes:

2.1.1. Personalization: To enhance your experience based on your individual needs.
2.1.2. Improvement: To continually improve our website offerings based on your feedback.
2.1.3. Customer Service: To respond more effectively to your customer service requests.
2.1.4. Transaction Processing: Your information will not be sold or transferred to any other entity without your consent, except to fulfill your order.
2.1.5. Email Communication: The email address you provide for order processing will be used only to send you updates related to your order.
3. Information Protection
3.1. We implement various security measures to maintain the safety of your personal information during transactions.

3.2. We use a secure server with Secure Socket Layer (SSL) technology to encrypt sensitive information before it is transmitted.

3.3. After processing a transaction, your private information (such as credit card details) will not be stored on our servers.

4. Cookies
4.1. Yes, we use cookies, which are small files transferred to your computer's hard drive through your web browser, enabling us to recognize your browser and capture certain information.

4.2. Cookies help us remember and process items in your shopping cart and save your preferences for future visits.

4.3. You can choose to be alerted when cookies are sent or disable cookies in your browser settings. However, disabling cookies may affect the functionality of our services.

5. Disclosure to Outside Parties
5.1. We do not sell, trade, or transfer your personally identifiable information to outside parties. Trusted third parties assisting us in operating our website and conducting business may access your information, provided they agree to keep it confidential.

5.2. We may release your information when we believe it’s necessary to comply with the law, enforce site policies, or protect our rights and safety or those of others. Non-personally identifiable visitor information may be shared with third parties for marketing and advertising purposes.

6. Third-Party Links
6.1. Our site may include links to third-party products or services, which have their own independent privacy policies. We are not responsible for the content or activities of these linked sites.

7. Personal Data Protection Act (Singapore)
7.1. By using our site, you consent to the collection and use of your information in accordance with the Personal Data Protection Act of Singapore.

8. Online Privacy Policy Only
8.1. This Policy applies only to information collected through our website, not offline.

9. Terms and Conditions
9.1. Please visit our Terms and Conditions section for information on usage, disclaimers, and limitations of liability.

10. Your Consent
10.1. By using our site, you consent to this Privacy Policy.

11. Changes to Our Privacy Policy
11.1. If we make changes to our Privacy Policy, we will post the updates on this page, along with the modified date.

12. Contacting Us
12.1. If you have any questions regarding this Privacy Policy, please contact us using our contact form.

• Same Day Delivery: Available from Monday to Saturday. Please place your order before 12pm for same day delivery.
• Next Day Delivery: Available from Monday to Sunday
• Delivery Timeslots: 10am - 2pm and 2pm - 6pm. Please note that delivery timeslots may vary during festive periods such as Christmas, Chinese New Year, Valentine's Day, and Mother's Day.

*Please note above are applicable only for orders placed online

Marina Bay Sands:
Delivery to Marina Bay Sands require approval of the delivery vehicle by the security office. The sender or recipient will need to contact the security office directly to facilitate paperwork and clearance. JM Flower will not be held responsible for non-delivery due to clearance issues. If redelivery is required, the respective redelivery fee will be charged to the sender.

Jurong Island:
Delivery to Jurong Island require approval of the delivery vehicle by the security office. The sender or recipient will need to contact the security office directly to facilitate paperwork and clearance. JM Flower will not be held responsible for non-delivery due to clearance issues. If redelivery is required, the respective redelivery fee will be charged to the sender.

We strive to accommodate delivery preferences; however, we are unable to guarantee specific delivery times. This is due to factors such as driver availability, route planning, and the overall delivery schedule. Rest assured, we will do our best to deliver your order within the preferred timeframe whenever possible.

Yes, you can request changes to your delivery information. Please contact our customer service via WhatsApp at +65 9725 5860 or email us at ecommerce@jm.com.sg at least 24 hours before your scheduled delivery, and we’ll do our best to accommodate your request.

For changes made with less than 24 hours' notice, we may not be able to amend your delivery information, but feel free to reach out and we’ll try our best to assist.

Marina Bay Sands:
Delivery to Marina Bay Sands require approval of the delivery vehicle by the security office. The sender or recipient will need to contact the security office directly to facilitate paperwork and clearance. JM Flower will not be held responsible for non-delivery due to clearance issues. If redelivery is required, the respective redelivery fee will be charged to the sender.

Jurong Island:
Delivery to Jurong Island require approval of the delivery vehicle by the security office. The sender or recipient will need to contact the security office directly to facilitate paperwork and clearance. JM Flower will not be held responsible for non-delivery due to clearance issues. If redelivery is required, the respective redelivery fee will be charged to the sender.

• Delivery Fee: Please refer to Delivery Fee Table below for more information. Delivery fee quoted are inclusive of GST.
• Festive Delivery Surcharge: Additional charges may apply during festive periods such as Christmas, Chinese New Year, Valentine’s Day, and Mother’s Day.
• Redelivery Fee: If a redelivery is required due to the recipient being unavailable or incorrect delivery information provided, respective redelivery fee will be applicable.

*Please note above are applicable only for orders placed online

Marina Bay Sands:
Delivery to Marina Bay Sands require approval of the delivery vehicle by the security office. The sender or recipient will need to contact the security office directly to facilitate paperwork and clearance. JM Flower will not be held responsible for non-delivery due to clearance issues. If redelivery is required, the respective redelivery fee will be charged to the sender.

Jurong Island:
Delivery to Jurong Island require approval of the delivery vehicle by the security office. The sender or recipient will need to contact the security office directly to facilitate paperwork and clearance. JM Flower will not be held responsible for non-delivery due to clearance issues. If redelivery is required, the respective redelivery fee will be charged to the sender.