Clivia Miniata (Bush Lily 君子兰) in Festive Pot

Daily Product Updates: Our selection is updated daily. Visit us to discover our latest offerings. 

Product Substitution: If an item is unavailable or does not meet our quality standards, it may be replaced with a comparable item of equal or higher value. 

Christmas Tree Exchange Policy:

Exchange Terms

• Exchange period starts from time of delivery or self collection. 
• Grab & Go Christmas Trees: Exchange requests must be made within 48 hours.
• Full Service Christmas Trees: Exchange requests must be made within 7 calendar days.
• Each purchased tree is eligible for one exchange only.
• Exchange will generally be for the same tree type and size, subject to stock availability.
• If the same tree type or size is unavailable, JM Flower may offer a comparable alternative or store credit.
• JM Flower may require the original tree to be returned or collected before the replacement is issued.
• Replacement trees may be self-collected. If delivery is requested, the applicable delivery charge will apply.

What Is Not Covered

• Natural variations in shape, colour, fullness, branch spacing or minor cosmetic imperfections.
• Normal needle shedding associated with a fresh-cut Christmas tree.
• Damage or deterioration caused by insufficient watering, heat exposure or unsuitable placement.
• Change of mind or preference after acceptance

How to Initiate an Exchange:
Please contact our customer service via email at ecommerce@jm.com.sg or WhatsApp us at +65 9725 5860. Provide your order number, a description of the issue, and any supporting images and videos.

• Same Day Delivery: Order before 12pm (Mon-Sat)
• Stardard Delivery Fee: $9.90 inclusive of GST
• Festive Delivery Fee: Refer to our Delivery Fee Table here
• Delivery Location: Islandwide including Sentosa, remote and restricted areas
• Self-Collection: Available at 5 Joan Road Singapore 298898

Fresh flowers and plants have different care needs. Get tailored advice on watering, light, conditioning and maintenance for your specific item.

View our Flower & Plant Care Guide